livestep - AI solutions for automated customer communication
AI telephony

Your phone rings.
Nobody picks up.
Every missed call costs you.

Every missed call is a customer who goes to a competitor. The livestep AI phone agent answers - around the clock, without hold queues, without voicemail.
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Calls at lunch

Between 12 and 1 nobody is reachable. The caller hears the mailbox and hangs up.

Appointments that never land

Callback lists, notes, forgotten scribbles. Enquiries fade before anyone calls back.

Calls after hours

Anyone calling in the evening or at the weekend gets no answer. The question stays open.

What it can do

More than picking up.

The AI phone agent holds real conversations - understands the request, answers from your knowledge base and takes action.

Always reachable

No voicemail. No busy signal. The agent answers every call - Monday morning or Saturday evening.

Book appointments directly

Check availability, book the slot, send confirmation. Without anyone in the office intervening.

Same knowledge base as your chatbot

SharePoint, Confluence, website, documents. Connect once - the phone agent answers from the same sources as your website chatbot.

Capture and forward requests

What the caller wants lands with you by email in a structured way. No lost information, no callback notes.

Connect when needed

Complex request, angry customer, emergency - the agent recognises when a human must take over and connects.

Conversation memory with opt-in

If the caller agrees, the agent remembers earlier conversations. Anyone calling a third time about the same topic is recognised immediately.

Industries

Same platform.
Individual profile.

The agent speaks differently for a plumbing firm than for a medical practice - because it knows your audiences.

Trades & building services

Emergencies never come at a convenient time. Only the answering machine does.

Heating failure at 7 pm, burst pipe on Saturday - whoever does not pick up loses the job.

  • Answers emergency calls immediately, captures site and issue
  • Books emergency or service appointments into your calendar
  • Forwards urgent cases to on-call staff
  • Emails structured requests to your team

Real estate

Prospects call when they see a listing. Not when you have time.

First impressions decide. Whoever does not answer loses the prospect to the next property.

  • Answers questions on property, location and fixtures
  • Qualifies: purchase intent, budget, timeline
  • Books viewings directly into your calendar
  • Remembers earlier conversations with the same prospect

Practice & health

Reception cannot talk on the phone and care for the patient in front of them at the same time.

Morning call peaks, full waiting rooms, overloaded staff. The agent takes load off - without lowering quality.

  • Captures new patient requests in a structured way
  • Books first and follow-up appointments into your calendar
  • Answers questions on services, preparation, directions
  • Connects immediately for medical emergencies

Law firms

Clients call in stressful situations. They want a human voice right away.

The agent gives them exactly that - captures the request, clarifies the practice area and books the first meeting.

  • Captures mandate enquiries in a structured way
  • Clarifies practice area and fit upfront
  • Books first meetings directly into your calendar
  • Forwards complex or urgent cases immediately

Accountants

Client questions pile up before deadlines. Exactly when the office is busiest.

The agent answers standard questions, takes documents and gives your team room in peak periods.

  • Answers questions on deadlines, documents, processes
  • Books first meetings directly into your calendar
  • Forwards client requests by email in a structured way
  • Recognises returning clients and greets them personally

E-commerce & service

Order questions, returns, delivery status. Always the same calls. Always handled manually.

The agent answers frequent questions automatically and frees your support team for complex cases.

  • Answers questions on delivery, returns, status
  • Captures complaints in a structured way and forwards them
  • Connects complex requests directly to support
  • Remembers earlier conversations with the same customer

Fast start

Reachable in 30 minutes.

Assign a number, connect knowledge, go live. The livestep team guides you.

01

Assign a number

A new number or forwarding from your existing one. You decide which calls the agent takes.

02

Connect knowledge

SharePoint, Confluence, website, documents. The agent answers from the same sources as your chatbot.

03

Connect calendar

Connect once, then the agent books appointments directly. You see every entry in your system immediately.

04

Go live

The agent takes over. Calls, bookings and handovers run automatically from that moment.

FAQ

What you want to know.

The agent speaks naturally and fluently - no robot voice, no rigid menus. It understands free speech, asks follow-ups when needed and follows the conversation. Most callers do not notice a difference.
The agent recognises when a conversation escalates or a human is needed. It then connects directly to your team - or captures the request and makes sure someone calls back.
If the caller agrees, the agent stores relevant information from the call. On the next call it recognises the person and can continue. Without consent nothing is stored - GDPR-compliant, opt-in only.
Yes. Phone and website chatbot share the same knowledge base. What you maintain once in SharePoint, Confluence or your website is available to both channels. No duplicate work.
All data is processed in the EU, GDPR-compliant and fully separated from other customers. Call content does not train any AI and is not shared.

Never miss a call again.

Show us your setup. We show you how the phone agent takes over in 30 minutes.
Book a demoTry for free