livestep - AI solutions for automated customer communication
Surveys

One question.
The right answer.

Nobody finishes long surveys. One short question on your website or in your shop – at the right time, in the right place – almost everyone answers. And the responses flow straight into your Brand Intelligence.
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How it looks

Small. Unobtrusive. Effective.

Pick a question type and see how it appears on your website.

What is your biggest marketing challenge?
I don’t know what customers really say about me
I don’t appear in AI answers
I always notice criticism too late
I make decisions on gut feeling
4 of 5

users abandon a survey before finishing it.

The problem

You don’t finish long surveys yourself.

At an average 20% completion rate you only hear from the patient ones. Those are rarely the customers you most urgently need to understand.

Ask too much at once and you get no answers. And without answers, you keep deciding on gut feeling.

Even when answers come in, they end up as numbers in a dashboard nobody opens. What’s missing is the link to the market: What else do customers say about you, and does it fit together?

Question types

The right question for every situation.

Not every question needs the same answer format. Choose what fits – the platform does the rest.

NPS

How likely is a recommendation? The key customer satisfaction metric at a glance.

Rating

Stars from 1 to 5. Simple, intuitive, universally understood.

Scale

Numeric or visual scale for more nuanced assessments.

Yes / No

The simplest decision. Maximum response rate, clear result.

Multiple choice

Several options, one answer. Ideal for categories and preferences.

Open question

Free text for qualitative feedback. What customers really think – in their own words.
Triggers

At the right time. In the right place.

A question at the wrong moment annoys. One that appears when the user is ready – that gets answered.

After X seconds

Appears once the user has been on the page long enough to form an impression.

On leaving the page

Exit intent – appears when the user is about to leave. Last chance for honest feedback.

On a specific URL

Targeted on product, pricing or contact pages. The question matches the page context.

After X page views

Appears only after the user has visited several pages and knows the company.
Survey signals flowing into Brand Intelligence
Brand Intelligence integration

Answers that are more than numbers.

What customers say in your survey flows straight into your Brand Intelligence – together with everything else the market says about you.

  • “I don’t appear in ChatGPT”
    Critical feedback from your website survey – instantly as a signal in the dashboard.
  • AI visibility critical
    The same perception in the market, e.g. on rad-forum.de – alongside the survey.
  • “Very helpful” · NPS 9
    Positive feedback with sentiment and topic mapping in your Brand Intelligence.

Easy to embed

One code snippet on your website. Done. No technical skills needed, no developer.

Customisable design

Colours, type, position – everything adapts to your website. No “Powered by” outsider feel.

Multilingual

One survey, multiple languages. livestep detects the user’s language and shows the matching version.
FAQ

What you want to know.

You copy a code snippet into your website header. Then the survey appears automatically based on your settings. No developer needed.
Yes. Different questions on different pages, with different triggers. Each survey is configured independently.
Automatically. Every answer is evaluated and appears as a signal in your dashboard – with sentiment and topic mapping.
Yes. No personal data is stored without consent. EU hosting, fully GDPR compliant.
The surveys module is included in all plans. The number of possible surveys varies by plan.

Just ask.

A question you ask today gives you an answer that counts tomorrow.
Try for freeBook a demo
EU hosting · GDPR compliant No AI use of your data No minimum term 30 years of experience · 600+ projects