livestep - AI solutions for automated customer communication
AI chatbot

Your customers ask.
Nobody answers.
That costs you every day.

The livestep AI chatbot answers enquiries instantly, books appointments in chat and shows which questions keep coming back. So your team can focus on the conversations that really matter.
Book a demoTry for free

What livestep chatbots deliver every day

0%
Wait time for standard questions
24/7
Availability without extra shifts
<30min
until the first live answer
100%
Questions stay traceable

Why you need it now

Every unanswered question
is a lost customer.

You know the drill: enquiries sitting in the inbox, leads nobody qualified, questions your team answers for the tenth time. The chatbot fixes that - and makes visible what used to stay invisible.

Without a chatbot: your day

  • Enquiries land in the inbox and sit there - until the prospect buys elsewhere.
  • Your team answers the same questions every day. Time that should go to real work.
  • Outside business hours nothing happens. No contact, no booking, no lead.
  • You never know what customers really care about - because nobody records it.

What livestep does differently

  • Standard questions get answered instantly. Your team finally has room for real work.
  • No more lost leads. Qualification and booking happen automatically.
  • For the first time you see what customers really care about - and can act on it.
  • When something changes in your business, the chatbot knows immediately. No re-training.

What your chatbot can do

A chatbot that answers.
And one that listens.

The livestep AI chatbot does not only make answers faster - it makes visible what your customers care about.

No more manual feeding

SharePoint, Confluence, website, documents - connect once, stay current. Your chatbot knows your business as well as you do.

Images that convince customers

Product photos, graphics, floor plans. The chatbot delivers the image that makes the answer clear - automatically, at the right moment.

From chat straight to a booking

No separate form, no media break. Interested prospects book directly. Nobody drops off because the next step is missing.

Qualification that works

Forms nobody fills are dead leads. The chatbot runs the conversation - step by step, naturally, without drop-off.

You finally know what customers want

Which questions keep coming? Where do misunderstandings start? What really matters? Your team sees it - and can act on data.

The difference

After one month you know more about your audience than after years of contact forms.

A normal chatbot answers and forgets. The livestep chatbot stores which topics prospects really care about - structured, analysable, ready for marketing and sales.

Which questions come every day?

See at a glance which topics keep coming up - and align FAQs, website and offers accordingly.

What really moves prospects?

Not what you think they ask. What they actually ask. The chatbot delivers unfiltered signals from the conversation.

Where do you lose prospects?

Which questions stay unanswered? Where does the chat stop? Spot gaps in your communication before they cost customers.

Knowledge base

Connect once.
Never maintain by hand again.

Other chatbots need feeding. The livestep chatbot fetches its knowledge itself - from sources you already have.

Knowledge Hub

Audiences, personas, positioning. The chatbot speaks your customers’ language because it knows them.

SharePoint

Documents, manuals, price lists. Connected directly - no export needed.

Confluence

FAQs, wiki, technical docs. The chatbot finds answers instead of inventing them.

Your website

Current content, products, news. When the site changes, the chatbot knows.

Documents & images

Brochures, data sheets, product photos. Upload once, then available automatically.

Industries

Same platform.
Individual profile.

Because it knows your audiences, your chatbot speaks differently for a medical practice than for a law firm or an online shop.

Real estate

Book viewings. Qualify prospects. Without a phone marathon.

The chatbot shows floor plans, clarifies budget and intended use, and books the viewing - before you enter the office.

  • Shows listing images and floor plans directly in chat
  • Qualifies: purchase intent, budget, region, timeline
  • Books viewings automatically into your calendar
  • Answers questions on location, fixtures and running costs

Trades & building services

Reachable when it matters. Even when the team is on site.

Emergency service, quote appointments, product advice with images. The chatbot handles what would otherwise land on the answering machine.

  • Takes emergency and service requests immediately
  • Shows the matching product or material image
  • Books on-site visits and quote appointments
  • Qualifies: site, region, scope, timeline

E-commerce

Product advice that sells. Support that does not cost.

The chatbot advises, compares and recommends. It clarifies returns, checks delivery status and takes load off your support - around the clock, without a ticket system.

  • Advises on products, variants and sizes in dialogue
  • Shows product images and comparison tables in chat
  • Answers questions on delivery, returns and payment
  • Detects purchase intent and guides to the product page

Law firms

Fewer calls. More qualified mandates.

The chatbot handles everything before the real conversation: whether a mandate fits, booking and collecting relevant information. Legal advice stays with the lawyer.

  • Captures mandate enquiries in a structured way
  • Clarifies practice area and fit upfront
  • Books first meetings directly into your calendar
  • Shows matching overviews from the knowledge base

Practice & health

Take on new patients. Without overloading reception.

The chatbot qualifies new patient requests, clarifies insurance and specialisation, and books the first appointment. Your practice team looks after patients - not the phone.

  • Qualifies: insured patient, private patient, symptoms
  • Books first and follow-up appointments in the practice calendar
  • Answers questions on services, opening hours, preparation
  • Shows directions, parking and required documents

Accountants

Client questions. Always answered. Never stalled.

The chatbot knows your services, deadlines and processes. Clients get answers immediately instead of waiting for a callback.

  • Books first meetings directly in chat
  • Answers questions on company setup, deadlines, documents
  • Shows checklists and overviews from the knowledge base
  • Qualifies new client enquiries in dialogue

Fast start

Live in 30 minutes.

A chatbot for your website can go live in under 30 minutes. Once connected, it stays current.

01

Connect knowledge

Audiences, products and tone from the Knowledge Hub. Connect sources once.

02

Link calendar and sources

SharePoint, Confluence, website, documents, images - all at once.

03

Review conversations and topics

What do customers ask? Where are the gaps? Visible immediately.

04

Go live

One line of code. The livestep team helps with the embed.

FAQ

What you want to know.

No separate training. The chatbot pulls knowledge from your connected sources and the Knowledge Hub in real time. Change SharePoint or your website and it knows in the next conversation.
It only answers what is evidenced in your sources. If nothing fits, it says so and hands off. No invented answers.
You upload images and graphics to the knowledge base. The chatbot decides contextually when an image makes the answer clearer than text alone.
The chatbot connects to your calendar, checks availability and books directly. Both sides get a confirmation; you see the appointment in your system immediately.
All data is processed in the EU, GDPR-compliant and fully separated from other customers. Your knowledge base does not train a shared model and is never shared.

Your team has explained enough.
Let the chatbot take over.

30 minutes to set up. Live immediately. And from day one you know more about your customers than ever before.
Book a demoTry for free
EU hosting · GDPR compliant No AI use of your data No minimum term 30 years of experience · 600+ projects