Everything you want to know.

livestep is a Brand Intelligence platform for mid-sized companies in the DACH region. It measures how a company is perceived in forums, review platforms, communities, social media and AI answers such as ChatGPT, Perplexity, Claude, Gemini, Grok and Llama – and turns that into concrete insights for marketing, positioning and communication.

livestep is built for founders, managing directors and marketing leads in Germany, Austria, Switzerland and Denmark who want to understand how their company is really perceived in the market.

Brand Intelligence is the systematic capture and analysis of signals about how a brand is perceived in the market. That includes sentiment, awareness, trust, engagement, AI visibility and buyer intent – measured from publicly available sources.

Brand Intelligence goes beyond classic social listening: it delivers not only raw data, but interpretable insights and a structured situation report.

livestep suits companies of any size – what matters is not headcount, but online presence and the wish to understand market perception.

• Mid-sized companies with 10–500 employees
• Agencies offering Brand Intelligence as a service
• Growth companies that want to keep positioning and competition in view
• E-commerce companies that want to monitor reviews and sentiment

Companies with very little online presence benefit less at first – livestep will initially find fewer signals there.

• Review platforms: Trustpilot, Google Reviews and others
• Forums & communities: Reddit, industry forums and online communities
• Social media: X (Twitter), LinkedIn, Facebook, Instagram, YouTube
• Trade media & blogs: Industry magazines, specialist portals, editorial coverage
• AI answers: ChatGPT, Perplexity, Claude, Gemini, Grok, Llama
• Websites & press: Press releases, company mentions, news

Sources are updated weekly by default. Depending on the plan, daily updates can be enabled.

Yes. livestep analyses mentions, comments and posts on X (Twitter), LinkedIn, Facebook, Instagram and YouTube. The analysis shows which topics are discussed on which channels, what the sentiment is, and how present the company is compared with competitors.

In addition, livestep includes a content publisher (coming soon) so posts can be created and published directly from analysis results.

AI visibility measures how often and how a company appears in answers from AI models – in ChatGPT, Perplexity, Claude, Gemini, Grok and Llama. When a potential customer asks these models which provider to recommend, AI visibility decides whether the company is mentioned.

According to Forrester Research, 57% of the buying process is complete before a lead speaks to sales. AI answers are an increasingly important channel in that phase.

After registering with a company email address, Quick Setup opens: two fields – company name and domain. That takes under a minute.

The first scan then starts automatically in the background. Running jobs appear as a count in the dashboard. While the scan runs, you can complete the Knowledge Hub: add competitors, personas and products.

As soon as the first data is ready, you get an automatic email – and the first situation report is available.

The first scan takes between 30 minutes and a few hours depending on the data available. As soon as the first signals are ready, the user receives an automatic email notification.

What happens next is where the real value lies: with every further scan, the data set grows – analyses become more precise, the situation report more detailed. livestep learns your market. After a few weeks, you get a picture that a one-off snapshot cannot provide.

Only a company email address plus your company name and domain. No technical knowledge, no credit card, no contract. The first situation report is created automatically.

livestep only accepts company email addresses. Private providers such as Gmail, GMX or Web.de are not supported.

• Starter: €89/month – 1 organisation – 1 user – 500 credits
• Growth: €199/month – up to 3 organisations – 5 users – 2,000 credits
• Business: €399/month – up to 10 organisations – 15 users – 5,000 credits

All plans include Brand Intelligence, AI visibility, Media Manager, AI Copilot and the Knowledge Hub. The AI chatbot is available as an add-on for €69/month per bot. All prices exclude VAT.

livestep accepts payment by credit card and SEPA direct debit. Billing is monthly at the start of each billing period.

Credits are livestep’s internal currency for AI-powered features such as situation reports, AI Copilot queries and Media Manager generations. Every plan includes a monthly credit allowance.

Credits accumulate – unused credits from the previous month do not expire. Credits can be purchased as one-off packs at any time. Optionally, automatic top-up can be enabled – if the balance falls below 100 credits, credits are then reloaded automatically.

Credit usage depends on the selected model, video length and prompt scope. You always see the estimate before you generate – no surprises.

The 7-day trial includes one first image generation and one first video generation – so you can see what is possible.

The livestep AI chatbot is an add-on for company websites. It is embedded via a widget snippet – one line of code, works on any website.

What sets it apart: all conversations flow automatically into the platform’s Brand Intelligence. Which questions do customers ask often? Where is information missing? Which topics slow down the buying process? These signals appear in the situation report.

• GDPR-compliant: AI labelling, active consent before chat starts, EU hosting
• Email sending and lead capture directly from the chat
• Page-context awareness: the bot knows which page the visitor is on

Price: €69/month per bot – available with every plan.

Media Manager is an integrated tool for AI-powered image and video generation. It uses the Knowledge Hub as context: product, audience, target market, value proposition and colour scheme flow into the prompt automatically.

• Image models: Flux Pro, Flux Flex, Seedream 4, GPT Image 2, Nano Banana
• Video models: Seedance 2.5 (up to 30s), Veo 3 (up to 16s), Wan 2.1 (up to 15s), Kling 2.0 (up to 10s), Hailuo (up to 6s)
• Formats: 1:1 · 4:3 · 16:9 · 9:16

Media Manager is included in every plan – no add-on, no extra charge.

Yes. For companies with special requirements, livestep offers individual Enterprise solutions.

That includes: dedicated support, individual configuration at organisation level, SLA agreements and tailored package models.

To talk: Contact

No. Data stored in livestep – company profile, competitors, personas, documents – is used only for your own analysis. It is not used to train AI models and is not shared with other customers.

livestep is hosted on AWS Frankfurt (EU). All data is processed and stored in the EU.

Yes. livestep is GDPR-compliant and provides a data processing agreement (DPA) under Art. 28 GDPR – available directly in the account. All data is processed for its stated purpose and not used for other purposes.

Yes. There is no minimum contract term. An upgrade is possible at any time. A downgrade or cancellation is possible at the end of the current billing period.

After cancellation, all data is fully deleted within 30 days. A data export can be requested beforehand if needed.

Yes. livestep can be tested free for 7 days – without a credit card and without a contract. The trial includes full platform access including Brand Intelligence, AI visibility, AI Copilot and Media Manager.

The trial includes one first image generation and one first video generation in Media Manager.