Terms of use of livestep ApS for the Brand Intelligence Platform livestep (as of: May 15, 2026)
Scope and subject matter of the contract
These terms of use ("Terms of Use") govern the use of the Brand Intelligence Platform "livestep", including all related modules, APIs, reports, dashboards and ancillary services (together, the "Platform"), operated by livestep ApS, Thistedvej 636, 9690 Fjerritslev, Denmark, registered in the Danish Central Business Register under CVR no. 43354469 ("livestep ApS" or "Provider").
The Platform is intended exclusively for businesses within the meaning of Sec. 14 BGB and for legal entities, partnerships and other commercially active entities ("Customer" or "User"). Use by consumers (Sec. 13 BGB) is not intended and is not offered by the Provider. By registering, the User confirms acting as a business.
These Terms of Use apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the User shall not become part of the contract unless the Provider expressly agrees to them in writing.
Individual agreements between Provider and User (e.g. order confirmations, order forms) take precedence over these Terms of Use.
Conclusion of contract and registration
The presentation of the Platform and its plans on the website does not constitute a binding offer but an invitation to submit an offer.
By completing the order process (in particular by clicking "order with obligation to pay", "start subscription" or an equivalent button), the User submits a binding offer. The contract is concluded upon confirmation by the Provider (by email or by enabling access).
Registration requires truthful and complete information. The User must update any changes to master data (company, billing address, VAT ID, contact details) in the account without undue delay.
The User must keep access credentials confidential and protect them against access by third parties. In case of suspected misuse, the Provider must be informed without undue delay.
Service description
For the term of the contract, the Provider makes the Platform available to the User as software-as-a-service via the internet. Scope of functions and modules depend on the plan selected by the User and the respective service description on the website at the time of contract conclusion.
The Platform is a Brand Intelligence Platform and includes, in particular, functions for monitoring and analyzing brand perception, brand impact and market environment, including processing of publicly available data (e.g. from review portals, search engines, social media, press and web sources), AI-supported evaluations and integration/processing of user data for the purposes intended within the Platform.
The Provider may continuously develop the Platform and add, modify or remove features, provided this does not materially restrict the contractually owed scope of functions. Material changes to the detriment of the User will be announced with reasonable notice.
Certain functions (in particular AI-supported analyses, research and reports) may be based on a credit model ("Credits"). Credit consumption is governed by the currently applicable price list. Unless expressly agreed otherwise, unused Credits expire at the end of the relevant billing period or upon contract termination.
The Provider may optionally offer paid add-on services, in particular a "Managed Service". These are provided on the basis of a separate agreement or order.
Rights of use
For the term of the contract, the User receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the Platform within the scope of the agreed plan and in accordance with the contract.
The User may use the Platform only for its own business purposes. Sharing credentials with third parties, subleasing, lending or any other paid or unpaid transfer of the Platform to third parties is only permitted if expressly provided in the plan (e.g. agency or reseller license).
The User may not copy, decompile, reverse engineer, modify, automatically scrape at scale (unless released via the official API), or derive competing products from the Platform.
Duties and responsibilities of the User
The User is solely responsible for all content, data and inputs brought into or processed through the Platform ("User Data"). The User warrants that it is authorized to provide/process this data and that no third-party rights are violated (in particular data protection, copyright, trademark or personality rights).
The User must not misuse the Platform. In particular prohibited are:
input of unlawful, insulting, discriminatory or rights-infringing content;
use for purposes violating applicable law (including data protection, competition and export control law);
actions that endanger functionality, security or integrity of the Platform (e.g. load tests without consent, intrusion attempts, injection of malicious code);
use of the Platform to develop competing services.
The User must provide, at its own cost, the IT infrastructure required for using the Platform (internet access, up-to-date browsers, API clients where applicable).
Where the Provider processes personal data on behalf of the User, the parties shall conclude a separate data processing agreement pursuant to Art. 28 GDPR. Until such agreement is concluded, GDPR requirements apply directly.
Prices, billing and payment
Applicable are the prices shown on the website at the time of contract conclusion for the selected plan, plus statutory VAT where applicable. Deliveries to businesses in other EU member states are generally VAT-exempt under reverse charge, provided the User has supplied a valid VAT ID.
Subscription fees are due in advance for the relevant billing period (monthly or yearly, depending on plan). Billing is processed automatically via the payment method stored by the User.
Credits are billed according to the currently applicable price list. Consumed Credits are non-refundable.
In case of payment default, the Provider may charge default interest at the statutory rate as well as reminder and collection costs. The Provider may also suspend access to the Platform after prior notice with a reasonable grace period until all due claims are settled.
The Provider may adjust prices with at least 30 days notice before the start of a new billing period. If the price increase exceeds 10%, the User has a special right of termination effective on the date the price adjustment takes effect.
Term and termination
The contract runs for the billing period selected in the plan (monthly or yearly) and renews automatically for the same period unless terminated at the end of the current term.
The right to extraordinary termination for cause remains unaffected. Good cause for the Provider exists in particular if the User remains in substantial payment default despite reminder, materially breaches these Terms of Use, or misuses the Platform.
Terminations require text form (e.g. by email to team@livestep.ai or via the cancellation function provided in the account).
Availability and maintenance
The Provider aims for high platform availability. Target annual availability is 99% as annual average, measured at the Provider server availability point, excluding planned maintenance windows and force majeure.
Planned maintenance is performed, where possible, during low-traffic periods and announced with reasonable advance notice.
If separate service level agreements ("SLA") are agreed for specific plans or customers, those take precedence.
Intellectual property
All rights to the Platform, including software, source code, database structures, user interfaces, logos, trademarks and documentation, belong exclusively to the Provider or its licensors. Except for the right of use granted in clause 4, the User receives no further rights.
User Data remains the property of the User. The User grants the Provider a non-exclusive right to process, store, reproduce and transmit User Data for contract performance purposes.
The Provider may use aggregated, anonymized and non-user-identifiable data and metrics generated within the Platform to improve the Platform, for benchmarking and for statistical evaluations.
Data protection
The Provider processes personal data exclusively in accordance with applicable data protection law, in particular GDPR. Details are set out in the Provider privacy policy at www.livestep.ai/en/privacy-cookies/.
If the Provider processes personal data on behalf of the User, the data processing agreement to be concluded between the parties applies.
Warranty
The Provider warrants that the Platform has the characteristics agreed in the service description and selected plan and is suitable for the contractually intended use.
In case of defect, the Provider may cure by remedying the defect. If cure fails despite a reasonable grace period, the User may reduce fees for the affected service period or terminate the contract extraordinarily.
No warranty claims exist where a defect is caused by improper use by the User, faulty input data or causes outside the Provider’s responsibility.
Liability
The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law, and within the scope of guarantees given.
For slight negligence in breach of essential contractual obligations (cardinal obligations), the Provider’s liability is limited to the typical foreseeable damage. Essential obligations are those whose fulfilment enables proper contract execution and on whose observance the User may regularly rely.
Otherwise, liability for slight negligence is excluded.
Liability for data loss is limited to typical restoration effort that would have occurred with regular and risk-appropriate backups by the User.
Total liability of the Provider per contract year is, except in cases under clause 12.1, limited to the amount of fees paid by the User to the Provider during the 12 months before the damaging event.
The above liability limitations also apply to personal liability of employees, representatives and agents of the Provider.
Force majeure
The Provider is not liable for service disruptions caused by force majeure events, including but not limited to natural disasters, pandemics, war, governmental orders, strikes, large-scale internet infrastructure failures or failures of essential upstream providers (e.g. cloud providers), to the extent not attributable to the Provider.
Changes to the Terms of Use
The Provider may amend these Terms of Use with future effect where required to reflect changed legal framework conditions, close regulatory gaps, or adapt to changed service features.
Changes are communicated in text form (e.g. by email or via the Platform) at least 30 days before taking effect. If the User does not object within 30 days of receiving the change notice, the changes are deemed accepted. The Provider will specifically point out this consequence in the notice.
In case of objection, either party may terminate the contract extraordinarily with effect from the date the change takes effect.
Final provisions
Applicable law. The law of the Kingdom of Denmark applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict-of-law rules.
Jurisdiction. Exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Aalborg, Denmark, provided the User is a merchant, legal entity under public law or special fund under public law. The Provider may also sue the User at the User’s general place of jurisdiction.
Set-off and retention. The User may only set off or exercise a right of retention with undisputed or legally established claims.
Assignment. The User may transfer rights and obligations under this contract to third parties only with prior written consent of the Provider. The Provider may transfer the contract to an affiliated company in the context of corporate restructuring, an asset deal or an intragroup transfer.
Text form. Amendments and supplements to this contract require text form. This also applies to changing this text-form clause.
Severability clause. If individual provisions of these Terms of Use are or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the intended economic purpose.
