Your chatbot answers questions. And shows you what really occupies your customers.
Round-the-clock answers are only the start. What matters is what you learn: Which topics keep coming back? Where does the funnel stall? What do prospects ask before they buy?
livestep connects chatbot answers with analysis – so conversations become market signals.
Website, service and sales converge in one chat – traceable and measurable.
Answers that fit you
The chatbot speaks with your knowledge: products, processes and the tone of your company.
Conversations become signals
Topics, intent and friction become visible – not only as a chat log, but as a basis for decisions.
0%
Wait time for standard questions
100%
Questions stay traceable
Minutes
instead of hours for first answers
24/7
Availability without extra shifts
You answer customer questions. But you learn nothing from them.
Many chatbots relieve the team – and leave the most valuable signals unused.
No overview of topics
Which questions keep coming back? Which products or processes confuse people? Without analysis, only gut feeling remains.
Answers without learning
Once a message is answered, it disappears. Nobody sees patterns, drop-offs or unclear messaging.
Support and marketing separated
Service knows the pain points. Marketing knows the campaigns. Chat connects both – if you analyse it.
What you gain
A chatbot that answers. And one that listens.
The livestep AI chatbot answers questions and makes visible what really occupies your customers.
Not what you assume. What they actually type when they land on your website. That changes how you communicate – in campaigns, on the website, in sales.
The chatbot answers standard questions automatically – around the clock, without wait time. Your team focuses on the questions that really need a person.
Every visitor gets an answer immediately – even at 2 a.m., even on weekends. Anyone with a question and no answer leaves. The competitor has a chatbot.
Customer questions are the most honest source a platform can analyse. Recurring topics flow automatically into your situation report – and become concrete recommendations.
Which products are suitable for the food industry?
For the food industry we recommend our NSF H1-certified lubricants – approved specifically for direct food contact. Shall I send you the detailed product overview?
Yes please – and how long does delivery take?
Standard delivery within 3–5 working days. Express delivery on request. I’ll email you the product overview now – what’s your address?
Type your question…
Quick start
Set up. Embed. Done.
You add knowledge, adjust tone and behaviour, and embed the chatbot on your website.
From first setup to live chat: behaviour, content and handovers to your team stay under control.
What the chatbot can do.
Answers, qualification and analysis – without building a separate system.
Personalised chatbot
Language, knowledge and rules match your company – not a generic template.
Email delivery
Important conversations and leads reach the right recipients directly.
Lead capture
Contact details and context from the chat are captured before interest cools.
No code required
Embed via widget – without a custom development project.
Topic analysis
Which questions dominate, which are missing from your content – at a glance.
GDPR-ready
Privacy and traceability are part of the solution – not an afterthought.
Know the competition. Show your strengths.
The bot taps into your competitive signals from Brand Intelligence and always uses them in your favour. Not dismissive, but persuasive: what sets you apart comes exactly when it counts.
Knows where your visitor is.
The bot automatically detects which page the visitor is on – and adapts its answers. Someone on the pricing page gets different answers than someone on the blog. Not a generic chat – one that thinks along.
Your chatbot answers. livestep analyses.
Start with the platform and add the chatbot when you want answers and learning connected.
