livestep.ai - AI solutions for automated customer communication
Security at livestep

Concrete measures. Clearly explained.

At livestep, we protect sensitive company and customer data with clearly defined technical and organizational measures. Our approach: as transparent as makes sense – without unnecessary technical details, but with clear responsibility.
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Your trust, our responsibility

Data location & hosting in the EU

Protecting your data starts with its location. That’s why we consistently process and store all data exclusively within the European Union – in certified, professionally operated data centers.

AI solutions with a technical shield

Our AI solutions are designed with security in mind from the ground up. Data is processed and stored exclusively within the EU – in professionally operated, certified data centers. This ensures that data protection and compliance are considered from the very beginning.

Certified data centers in the EU

Hosting takes place in ISO-certified data centers with high security standards. Certifications such as ISO 27001, ISO 27017, and ISO 27018 form the foundation for the secure operation of our infrastructure. Your data is processed in a controlled, protected, and compliant manner.

Secure cloud infrastructure with clear control

We rely on an established, secure cloud infrastructure with clearly defined access and control mechanisms. Systems are continuously monitored and operated according to fixed standards. This keeps your AI solution stable, protected, and fully traceable at all times.

Protecting your data through encryption

To ensure that data cannot be accessed without authorization either in transit or at rest, we rely on end-to-end encryption based on current standards.

Encrypted data transmission

All data is consistently encrypted during transmission (TLS/HTTPS). This ensures that information is protected from unauthorized access while in transit.

Encrypted data storage

Sensitive information is stored in encrypted form and protected against unauthorized access. Even at rest, your data remains secure and fully controlled.

Protection at infrastructure & application level

Our systems are designed to technically prevent unauthorized access. Multi-layered protection mechanisms ensure that data is processed only where it belongs.

Clear separation & control of data

Each company at livestep operates in its own logically separated environment. This ensures that data is strictly isolated at all times.

Strict tenant separation

Each company works in its own logically separated environment. This guarantees that data between customers is never mixed.

Controlled access to company data

Access to data is clearly regulated and managed through role-based permissions. Only authorized individuals can access relevant information.

Controlled data flows within the platform

Data moves exclusively within defined and secured processes. This allows us to maintain full control over where and how information is processed.
Access protection & user permissions

Access protection & user permissions

Not everyone is allowed to see or edit everything. That’s why we strictly manage access through roles, permissions, and additional security mechanisms.

  • Role and permission system for users and administrators
  • Access based on the need-to-know principle
  • Two-factor authentication for internal access and customers
  • Logging of access and changes
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Stable operations & continuous monitoring

Stable operations & continuous monitoring

Security also means availability and stability in daily operations. Our systems are continuously monitored to detect issues at an early stage.

  • Proactive monitoring of availability and system behavior
  • Detection of unusual activities
  • Regular, automated backups
  • Separate backup systems and defined recovery processes
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Secure development & technical standards

Secure development & technical standards

Security risks are minimized and system stability ensured from the very beginning of development.

  • Separation of development and production environments
  • Code reviews and four-eyes principle
  • Regular security and software updates
  • Active maintenance of dependencies and system components
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Our compliance mission statement

Our security processes are based on clear standards. We operate according to defined policies, regularly review our systems, and fully document security-relevant activities. This ensures that your AI solution remains consistent, transparent, and protected.
At livestep, we are committed to following clear, documented procedures across all our cloud processes, which are regularly reviewed and updated. Clearly defined roles and responsibilities ensure that every team member understands and takes responsibility for cloud security. In addition, designated compliance officers continuously monitor adherence to our compliance requirements to maintain a high level of data protection and information security.
We rely on comprehensive procedures for risk identification and assessment, particularly for cloud services. All necessary measures to protect the integrity, confidentiality, and availability of data are consistently implemented, including strict access controls. Encryption of sensitive data during transmission and storage, as well as physical and virtual security measures, help protect our data and IT infrastructure. Regular security assessments and vulnerability analyses enable continuous improvement of our cloud security.
We place great importance on ensuring that our employees are continuously informed and trained on the latest security and data protection practices. Regular audits and process reviews confirm compliance with our policies and help improve our security measures. Our continuous improvement processes are designed to optimize the security, performance, and availability of our cloud services.
Customer feedback is very important to us and helps us continuously improve our services. We ensure that our external partners meet our high standards for security and data protection. In addition, we ensure compliance with data protection regulations through systematic collection and documentation of required consents, enabling transparent and effective data protection practices.
Effective incident management and reporting are essential for responding quickly and appropriately to security incidents and data breaches. We continuously develop and test our response plans to be prepared for unexpected events and to ensure business continuity. These measures are an integral part of our commitment to security and long-term service stability.
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Start a no-obligation conversation

In a short conversation, we answer your questions about AI solutions, automation, and modern customer communication. Whether you have a concrete project or are just getting started – we help you find the next meaningful step.
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