livestep.ai - KI Chatbot
AI chatbot for e-commerce & online stores

More revenue. Less support effort.
Your AI chatbot for e-commerce & online stores.

The chatbot automatically answers questions about products, sizes, orders, delivery status and returns – around the clock, in multiple languages and in the look & feel of your shop. This reduces support costs, lowers cart abandonment and increases your conversion rate.
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Sound familiar? Your online shop, your everyday reality.

Customers ask the same questions over and over – every day. “Where is my parcel?”, “Is my size available?”, “How does the return work?”, “Which payment methods can I use?” While your team keeps answering these standard questions, new tickets pile up, checkout abandonment increases and processes quickly start to stall – especially during peak phases.

Constant routine questions

Your team keeps answering the same questions about products, delivery times, returns and orders. The chatbot takes over these enquiries instantly – automatically, reliably and without any waiting time for your customers.

High drop-off rates & overload

Many shop visitors drop off because they don’t get an answer at a crucial moment – for example in checkout or just before placing an order. In peak periods such as sales, Christmas or campaigns, enquiry volumes explode. The chatbot delivers answers in real time, absorbs load spikes and helps prevent abandoned purchases.
I ordered last week but my parcel still hasn’t arrived. Where is my order?
Customer service chatbot
I’m happy to help! To find your order, I’ll need either your order number or the email address you used to place the order.
My email is max@example.com
Customer service chatbot
Thanks! One moment while I check … I’ve found your order! Order #12345 was shipped on 15/11 and should arrive tomorrow.
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Chatbot

Your online shop with an AI chatbot

An AI-powered chatbot stabilises your support, relieves your team and has a direct impact on revenue and customer satisfaction. E-commerce businesses typically report:

  • Reduction of support tickets by up to 40 %
  • Fewer cart abandonments – on average around 15 % lower abandonment rate
  • Faster problem resolution and a significant increase in customer satisfaction

Sources: Zendesk CX Benchmark 2024, Shopify Future of Commerce Report 2023, HubSpot Service Trends 2024
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Core features

Everything your e-commerce chatbot needs

Our AI chatbot is built specifically for e-commerce and online shops. It answers product-related questions, checks order status, supports returns and guides customers through the purchase process. At the same time, it automates support workflows such as ticket creation or FAQ handling – without putting additional load on your team.

24/7 availability

Your shop is always open – and with the chatbot, so is your service. Customers get answers at any time, regardless of opening hours, time zones or peak periods.

Integration with your systems

The chatbot can access data from your shop ecosystem – e.g. order status, shipping information, stock levels or product details. This gives customers up-to-date information without involving your team.

Product guidance & recommendations

The chatbot supports customers in product selection: it answers questions about sizes, variants, materials or compatibility and can suggest suitable alternatives if an item is not available.

Answers based on your content

The chatbot uses your product descriptions, FAQ articles, policies and service processes. This keeps answers aligned with your brand wording and consistent with your shop.

Multilingual customer service

Ideal for international shops: the chatbot supports over 170 languages and automatically detects the language a customer is using – and responds accordingly.

Real-time data queries

The chatbot can check order status, delivery times or availability in real time and show the information directly in the chat. Customers immediately see what’s happening with their order – without having to contact your team.
Pricing & plans
What about data security?
Data protection

What about data security?

Customer data in e-commerce is particularly sensitive. All data is processed exclusively in Germany or the EU – fully GDPR-compliant. Your data are not used to train public models.

  • Hosting on servers in Germany or the EU
  • GDPR-compliant data processing
  • End-to-end encryption
  • Regular security audits
  • No data sharing with third parties or public AI models
API integrations

Works with the tools you already use

The chatbot integrates seamlessly into your existing shop infrastructure. Via APIs or integrated search, it can check order status, retrieve shipping information, display product data, create tickets or pass customer information into your systems. You don’t need to rebuild your shop – the chatbot works with what you already have in place.

Frequently asked questions

Yes. The AI chatbot uses your product descriptions, categories, variant information and knowledge documents to support customers during selection. It answers questions about sizes, materials, compatibility, availability or alternatives – without your team having to step in.
Yes. The chatbot can retrieve up-to-date information – for example order status, tracking details or delivery times. The data is requested from your systems or accessed via a connected interface, so your support team no longer has to look it up manually.
The chatbot can handle typical enquiries about returns, cancellations, warranty or replacement processes and – depending on the setup – show the right links, forms or process steps. If required, complex cases can automatically be handed over to your team as a ticket.
Yes. If an enquiry is too complex or requires further handling, the chatbot can automatically create a ticket in your system – for example in Zendesk, Freshdesk, Gorgias or HubSpot. Relevant information from the chat is passed on in a structured way so your team can pick up immediately.
Yes. The AI chatbot is designed for high load. Even during peak periods such as Black Friday, sales campaigns or seasonal promotions, response times remain stable. Your support capacity scales automatically – without having to plan additional staff.
Yes. The chatbot supports over 170 languages and automatically detects the language a customer is using – ideal for international online shops, marketplace sellers or brands with multilingual audiences.
The chatbot is trained to handle imprecise or incomplete questions – such as “Where is my parcel?” or “Which size do I need?”. If information is missing, it asks focused follow-up questions to clarify the request and provide an accurate answer.
Yes. Integration usually works via a JavaScript snippet and optional API connections. Your existing shop – whether Shopify, WooCommerce, Shopware, Gambio or a custom system – does not need a fundamental rebuild.
After a short setup session, we import your product data, FAQs and relevant shop workflows. We then train the chatbot on typical scenarios such as product advice, delivery status, returns and payment questions. Typically, your chatbot is ready to go within 7–14 business days.
Daniel Bracht
What’s next

Schedule a consultation

Let’s find out how an AI chatbot can reduce the load on your online shop and increase your revenue. In a no-obligation conversation, we look at your current situation, typical customer questions and your order volume – and give you an honest assessment of whether and how a chatbot will pay off for you.
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