livestep.ai - KI Chatbot
24/7 Automated Customer Support

AI Chatbot for Support & Customer Service

Answer customer inquiries around the clock without overloading your support team? Our AI chatbot handles your customer service automatically – 24/7, in up to 170 languages and GDPR-compliant. No call center required. No more missed inquiries. Just satisfied customers and a relieved team. From setup to go-live, we handle everything – you simply embed the chat widget.
Learn moreStart a project

What challenges does our AI chatbot solve for you?

Customer inquiries outside business hours, overloaded support teams, and repetitive questions that waste time – sound familiar? Our AI chatbot solves exactly these challenges.

Never miss a customer inquiry again

Customers expect quick responses – even outside your business hours. Our AI chatbot is available 24/7 and answers support inquiries instantly.

Your support team can focus on complex cases

Repetitive questions cost time. The chatbot automatically handles FAQ responses and forwards complex inquiries to your customer service team in a structured way.
I'd like to schedule a consultation appointment.
Customer Service Chatbot
Of course! What time frame are you looking for? Please give me your preferred date or range.
Next week, preferably Tuesday or Wednesday.
Customer Service Chatbot
Perfect! Could you please tell me your name and email address?
Gib Deine Frage ein...
Chatbot

Support & Customer Service that works – with zero extra effort.

Our AI chatbot answers customer inquiries automatically, around the clock, and in natural language. It understands context, provides accurate answers from your knowledge base, and continuously learns.

The result: Higher availability, satisfied customers, and less time wasted on support. Ideal for SMEs, e-commerce, law firms, and service providers.

  • 24/7 support chat
  • FAQ automation in natural language
  • Multilingual support (up to 170 languages)
  • Callback tool for complex inquiries
  • Chat reports with insights
  • GDPR-compliant (German servers)
  • API integration (CRM, ticket systems, tools)
Start your project now
Core Features

What our AI Chatbot can do

From automated FAQ responses to intelligent API integration – our chatbot makes your support and customer service more efficient.

24/7 Support & Customer Service

Your chatbot answers customer inquiries around the clock. Customers get instant responses, and your support team is relieved.

Intelligent FAQ Automation

The chatbot understands customer inquiries in natural language and provides accurate answers from your knowledge base. Context-based, not pre-scripted.

Multilingual Customer Service

Communicate with your customers in up to 170 languages. The chatbot automatically detects the language and responds accordingly.

Lead Generation & Ticketing Systems

The chatbot can seamlessly connect with CRM and support platforms such as HubSpot, Zendesk, Freshdesk and many others. This enables automatic lead capture or ticket creation directly within your existing systems.

Appointment Booking & Calendar Integration

The chatbot can schedule appointments for you. Through integrations with systems like Cal.com, Calendly or custom calendar setups, it automatically triggers booking actions.

Live Search for Real-Time Information

The chatbot can search for information in real time during a conversation — for example, the status of a request, important updates from your help center or answers from your internal knowledge base.
Pricing and Plans
What about data security?
Data Protection

What about data security?

AI chatbots in customer service often raise questions about data security. With us, your data is in safe hands: All information is processed exclusively on German servers, GDPR-compliant and encrypted. Security isn’t an add-on for us – it’s standard.

  • Hosting on German servers
  • GDPR-compliant data processing
  • End-to-end encryption
  • Regular security audits
  • No data sharing with third parties
API Integrations

Connect the chatbot to your systems

Our AI chatbot is not an isolated tool. It communicates with your existing systems via REST API, making it an active part of your service infrastructure. The AI can retrieve data, transmit information, create tickets, capture leads or book appointments — depending on the systems connected.

This allows the chatbot to integrate seamlessly into almost any support environment: CRM tools such as HubSpot, ticketing systems like Zendesk, Freshdesk or Jira Service Management, support hotlines, internal knowledge bases and many other applications.

Testimonials

„Unser Support-Team nutzt die KI von livestep intensiv und wird dadurch schneller und präziser. Die Intelligenz des Systems ist sehr beeindruckend. Ich bin begeistert!”
Dr. Nicolas Bissantz
Dr. Nicolas Bissantz
Geschäftsführer, Bissantz & Company GmbH, Nürnberg
„Unsere Mandanten und Mitarbeiter lieben unseren schlauen Chatbot. SteuerGPT von livestep ist eine tolle KI-Lösung für Kanzleien. Danke!”
Mario Tutas
Mario Tutas
Steuerberater, VIP-Steuerköpfe GmbH, Cuxhaven
„Our AI from livestep truly understands our complex products and provides easy knowledge access 24/7. Amazing!”
Derek Fitzpatrick
Derek Fitzpatrick
CEO, ios Optics, Santa Clara, California

Frequently Asked Questions

Our AI chatbot responds contextually, precisely and in natural language. It understands ambiguous phrasing, recognises connections and follows conversation flows. Continuous optimisation ensures stable, high-quality responses – even with more complex queries.
Yes. The chatbot can use content from PDFs, Office documents, text files and your entire website. Depending on your plan, it can also fetch website content live to keep responses up to date.
Yes. Together we define tone, style and preferred wording. The chatbot can respond friendly, formal, casual, professional or fully brand-aligned – whatever fits your company best.
Yes. The chatbot can collect structured data – e.g. contact details, order numbers or callback requests – and forward it automatically via email, ticket or CRM entry. This speeds up processes and ensures that enquiries are pre-qualified cleanly.
Yes. It automatically detects the user’s language and replies in the same language. More than 170 languages are supported – ideal for international companies or multi-brand environments.
The chatbot analyses the context of each question and searches for the best possible answer within the knowledge base. If a query is too unusual or too specific, a defined fallback is triggered to avoid providing incorrect information.
Our infrastructure is fully scalable and designed to handle peak loads such as launches, sales phases or seasonal traffic spikes. Performance is continuously monitored to ensure fast and reliable responses at all times.
The chatbot logs conversation histories, frequently asked questions, drop-off points and topic clusters. This data helps you optimise support processes, improve content and further refine the chatbot. All data is processed in full compliance with GDPR.
We take care of the entire setup: knowledge base, training, configuration, widget integration, testing and quality assurance. No technical preparation is required from your team. After onboarding, the chatbot is typically ready for use within a few days.
Daniel Bracht
Here's What's Next

Schedule a Consultation

AI has sparked a true wave of transformation, offering numerous application possibilities. With our chatbot, we’ve developed one of the options with the greatest potential and remarkable flexibility.

What use case will you solve with it?
Reach out to us, we’re happy to advise you.
Book Your Consultation TodayPricing