Success Story: Regnauer

Regnauer inspires building prospects 24/7 – with smart AI from livestep

How Regnauer transformed sales and customer service on its website with AI consulting, smart integration, and continuous user feedback. An intelligent chatbot on www.regnauer.de now handles digital first consultations for building prospects – around the clock, with deep expertise and excellent UX. The result: reduced workload for sales, more leads, better insights into visitor interests, and a higher conversion rate through targeted qualification.

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This is what modern customer communication looks like

With an AI chatbot on its website, Regnauer guides prospects around the clock: from first interest to concrete construction enquiries. The result: deeper insights into customer needs, significantly fewer follow-up questions for sales, and a modern, reliable touchpoint that builds trust.

24/7 Digital Consultation for Building Prospects

The AI chatbot answers questions about construction methods, floor plans, subsidies, and processes – anytime, even evenings or weekends. Prospects always receive reliable initial information.

Relief for Sales & Reception Teams

Many standard enquiries are handled automatically. This reduces calls and emails, giving the sales team more time for personal consultations.

Insights into Customer Questions & Needs

By analysing chat questions, Regnauer gains insights into what matters most to prospects. This knowledge feeds directly into website and communication strategy improvements.

Continuous Improvement through Feedback

With the integrated rating system, Regnauer and livestep see how helpful answers are. This allows the bot to be continuously optimised and expanded with new content.

Why Regnauer’s AI Solution Is So Successful

This success isn’t based on standard answers, but on individually trained knowledge tailored precisely to the target groups – private and commercial builders. In close collaboration with Regnauer, the chatbot was optimised through multiple feedback loops: from content depth to tone of voice. A live feedback module rates answers in real time and drives automated improvements – a learning system that becomes more efficient every day.

www.regnauer.de

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Have questions? Get in touch – no obligation

In a short conversation, we’ll answer your questions about AI solutions, automation and modern customer communication. Whether you’re planning a specific project or just exploring options, we’re happy to help you find the right next step.

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