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Success Story: Bissantz

Bissantz Strengthens Internal Support with AI – Delivering Instant Expert Knowledge

Discover how Bissantz transformed internal support for sales, projects, and partners with livestep AI. The AI bot delivers reliable, round-the-clock answers on products, licensing, and technical topics – directly from the knowledge base, enriched with conversations and feedback. This makes internal know-how accessible, accelerates processes, and increases satisfaction and work efficiency for both employees and customers.
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This Is What Smart Knowledge Access Looks Like Today

How Bissantz Streamlines Processes with AI Knowledge Access – and Boosts Productivity

With livestep’s AI-based support solution, Bissantz created a central, dialogue-based hub for employees, partners, and customers. The support chatbot answers complex questions on products, features, licensing models, and technical details in real time – clearly and reliably. The result: reduced workload for internal support, dependable answers, and higher efficiency in daily operations.

24/7 Knowledge Access for Employees & Partners

The AI bot answers questions on products, licenses, and technical topics directly – regardless of time or location. This saves waiting time and increases user independence.

Relief for Internal Support

Frequently asked standard questions are answered automatically. This allows the support team to focus on complex requests and remain sustainably relieved.

Faster Navigation in the Extensive Help Center

Thanks to natural language chat, employees and partners find relevant information faster – without clicking through lengthy documentation structures, available in German or English.

Continuous Improvement through User Feedback

An integrated reporting system shows how helpful answers are. This keeps the bot continuously optimized and up-to-date.
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Why Bissantz Chose livestep

Bissantz’s AI success is built on intelligently leveraging a detailed knowledge base: the AI learns from official product information and technical documentation – and is continuously improved through user feedback. Integrated directly into the Bissantz Help Center interface, the bot is available where it’s needed, for both employees and customers. The result: real time and quality gains in accessing knowledge and solving problems quickly, without complex training or additional tools.
www.bissantz.com
Dr. Florian Lang
Next Steps

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Digital transformation offers concrete opportunities – especially for mid-sized companies. We show you which workflows can be automated, how to save time, costs, and resources – and how a project with livestep is structured. Clear, implementation-focused, without buzzwords.
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